Jake Moore

University of Arizona — Tucson, Arizona

• Bachelor of Science in Business Administration — Major: Business Analytics & Management Information Systems
• GPA: 4.0
• Honors: Eller Grant, Dean's List with Distinction
• Relevant Coursework: Statistical Inference in Management, Introduction to Data Science, Programming Fundamentals for Business Analytics

ALKEME Insurance — Eller College Office of Partnerships, Tucson, AZ

• Built a staffing optimization model targeting a 3:1 service efficiency ratio to reduce operational overhead.
• Developed an automation roadmap identifying process inefficiencies and proposing tool-based solutions.
• Developed a "Next Best Policy" recommendation engine using anonymized policy data and firmographic segmentation to improve cross-sell targeting.

University Information Technology Services — Tucson, AZ

• Provide in-person and remote technical support to students, faculty, and staff across academic and enterprise systems.
• Support classroom technology environments, resolving live instructional disruptions and maintaining AV infrastructure.
• Install and configure Crestron and Extron AV systems, touch panels, occupancy sensors, and POE-powered devices across campus facilities.
• Lead and train new hires on troubleshooting workflows, ticketing documentation, and customer service best practices.
• Developed ServiceNow dashboards by filtering, sorting, and cleaning legacy university data during a departmental merger, improving data accuracy and visibility for weekly leadership meetings.

Wilsonville High School — Wilsonville, OR

• Mentored a group of diverse young athletes, helping aid their athletic and personal development.
• Managed practice schedules, drills, and game strategies, ensuring efficient use of time and resources.
• Led fundraising efforts for the youth football program, securing sponsorships within the local community.