Jake Moore

University of Arizona — Tucson, Arizona

• Bachelor of Science in Business Administration — Major: Business Analytics & Management Information Systems
• GPA: 4.0
• Honors: LaSalle Chen Scholarship, Business Analytics Award, Eller Grant, Dean's List with Distinction
• Relevant Coursework: Statistical Inference in Management, Introduction to Data Science, Programming Fundamentals for Business Analytics, Database Management Systems

ALKEME Insurance — Eller College Office of Partnerships, Tucson, AZ

• Mapped operational workflows across sales, account management, HR, IT, and communications to evaluate staffing needs, scalability, and service delivery efficiency.
• Identified opportunities for process standardization, automation, and selective outsourcing to reduce operational friction while preserving service quality.
• Delivered an optimized staffing framework designed to support future growth, improve resource allocation, and enhance organizational efficiency.

University Information Technology Services — Tucson, AZ

• Provide in-person and remote technical support to students, faculty, and staff across academic and enterprise systems.
• Install and configure Crestron and Extron AV systems, touch panels, occupancy sensors, and POE-powered devices across campus facilities.
• Lead and train new hires on troubleshooting workflows, ticketing documentation, and customer service best practices.
• Developed ServiceNow dashboards by filtering, sorting, and cleaning legacy university data during a departmental merger, improving data accuracy and visibility for weekly leadership meetings.

Wilsonville High School — Wilsonville, OR

• Mentored a group of diverse young athletes, helping aid their athletic and personal development.
• Managed practice schedules, drills, and game strategies, ensuring efficient use of time and resources.
• Led fundraising efforts for the youth football program, securing sponsorships within the local community.