Jake Moore

Tucson, Arizona

• Bachelor of Science in Business Administration — Majors in Business Analytics & Management Information Systems
• GPA: 4.0 | Eller Grant | Dean’s List with Distinction
• Relevant Coursework: Statistical Inference in Management, Introduction to Data Science, Programming Fundamentals for Business Analytics

University of Arizona — Tucson, Arizona

• Installed and programmed Crestron and Extron AV systems across lecture halls and labs.
• Configured touch panels and control processors, integrating occupancy sensors, PoE-powered devices, and relay-based systems.
• Conducted wire splicing, terminations, rack assembly, and system-level testing to ensure reliable signal flow and power distribution.

University Information Technology Services — Tucson, Arizona

• Provided in-person and remote technical support to students, faculty, and staff across various platforms in a high-volume environment.
• Troubleshot hardware and software issues, implemented installations, and resolved user errors while promoting cross-functional teamwork.
• Developed ServiceNow dashboards by filtering, sorting, and cleaning outdated university data to support departmental merger efforts.
• Led and trained new hires in troubleshooting, ticketing documentation, and customer service best practices.

Wilsonville High School — Wilsonville, Oregon

• Mentored a diverse group of young athletes, supporting both athletic and personal development.
• Managed practice schedules, drills, and game strategies to ensure efficient use of time and resources.
• Led fundraising initiatives, securing community sponsorships to grow the youth football program.